WDTalk

How do you measure quality?
Is it measured in new sales? More traffic to your website or blog?

Controversy
Can you use controversy to increase your sales? This is actually used quite frequently, especially in titles, to draw attention to the intended product or service. Books, magazines, websites, forums and blogs are great at tapping into controversy. Right way – wrong way. What it can do – what it can’t do. What’s expected – what’s not expected. What works -  what doesn’t work.

Marketing vehicles
An example: For blogs to be an effective marketing vehicle, should they be relatively free of sales hype? My take is that even if prospects are searching to buy, they don’t necessarily want to be sold to. Does that make any sense? Prospects are searching for information, about you and your services as they relate to their specific needs. When they take that leap to buy, from you or your competition, what will tip the scale your way?

Content, and lots of it. First and foremost, your content has to be readable. If you write marketing material in long, unbroken blocks of text, 99.9% of your prospects will either fall asleep halfway through your presentation or move on to your competition. And color contrast is HUGE!! Who designs marketing materials with blue text on a purple background?!! Or uses 13 different fonts and point sizes on the same page?

Clarity
I think clarity varies by whatever marketing vehicle you pursue, but there should be a common thread that ties your campaign – rather it’s in terms of ROI, branding or whatever. Marketing campaigns should be a blend of persuasion, advertising, marketing, writing and knowledge in a manner that prompts a CALL TO ACTION.

Does it surprise anyone that over one-fourth of search results – for the world’s largest brands are links to USER generated content? Peer recommendations are the know, like and trust factors that have catapulted social media into mainstream commerce.

In fact, over 75% of consumers trust – peer recommendations while less than 15% trust advertisements. Is it any wonder so many companies have jumped on the bandwagon, branding themselves via Facebook, Twitter and corporate blogs?

To be truly successful in Social Media ventures – you need to ENGAGE your potential customers. It isn’t enough to simply set up a corporate blog and allow comments to your posts. I know I read quite a few blogs and their ensuing comments, and I’m amazed how many readers ask questions that are never answered by the publisher. Where’s the engagement? Not only does your blog need fresh content – you need to field questions in the comments. It’s called dialog. In marketing circles, it’s called MONEY TALKS.

Social Media strategies – are akin to networking strategies. It’s about building your friends’ networks and keeping your profile status updated. It encompasses more than allowing others to write on your Facebook wall – it’s contributing to their success as well. There are potential clients on your friends sites (their sphere of influence) that you could or would never be able to reach on your own.

Quantity versus quality – what works, what doesn’t? Reading Tweets from a user every 30 seconds gets annoying. I’d rather see quality versus quantity, and I bet I’m not alone. I believe social media pays best via meaningful engagement.

You cannot manage what you cannot measure
I stumbled across this phrase as I was reading about managing power consumption in data centers, and it occurred to me that this applies to all facets of business. Of course, some companies take measuring to extremes, right down to how many times their employees visit the restrooms. Yipes! My sister worked for a well known firm in St. Louis that allowed six recorded incidents per year before automatic termination, of those being one minute late punching into the time clock – didn’t matter if you were 20 minutes early 4 of 5 days each week.

What is measureable in business?
In a simple answer – everything is measureable. How you manage those measurements often determine the success of your business.

How does measuring relate to the web hosting industry?
Analytical programs reflect the strengths and weaknesses of our websites. The value we present to our prospects can be reflected in the average length of time visitors remain on our sites, how many unique visitors we attract, the keywords or phrases they used to find our sites, what they clicked through to, whether they bookmarked our site, and countless other measureable queries.

Measurements are done in:

• Customer Satisfaction Surveys
• Profit and Loss Statements
• Balance Sheets
• CPU and RAM Performance
• Network Saturation
• Firewall Analysis
• eCommerce Conversion Ratios

Where I see a need for more attention to measurement in many buinesses

Shows
Analyzing show results and following up (promptly) with everyone who visited your booth. What was their interest – what drew them to you? If there’s any match for your service, set up an appointment to visit their business first (not yours). Let them open up opportunities for you. Showing interest in their business increases the odds that they’ll reciprocate.

Networking Events
Analyzing networking events – instead of just going for the meal and exchange of business cards, work on spreading the word. This essentially means to break away from your group and introduce yourself to other groups at these events. Log every business card and send them a personal, “I’m glad we had the opportunity to meet” postcard or memo. Meet them again for lunch, one-on-one. You’d be amazed how many business decisions are made over lunch.

Everything about your business is measureable
I’ve only scratched the surface here. We could go on about how measurements relate to disaster recovery, network monitoring, load balancing, power consumption, space and bandwidth allotments, and so much more.

WHAT’S A QR CODE?

A QR Code (“Quick Response”) is a cell phone readable bar code that can store website URL’s, plain text, phone numbers, email addresses and pretty much any other alphanumeric data.

Storing up to 4296 characters, QR codes are internationally standardised under ISO 18004. They’ve been big in Japan forever, broke into Europe and the UK a few years back, and are now getting real traction in USA.

I’ve been noticing QR codes on places like Yahoo Sports, local newspapers, magazines, business cards and billboards.

QR codes are printable mobile phone ready two dimensional barcodes that can contain a website URL, an email address, a phone number, a pre-formatted SMS (text) message or just plain text.

I have a Sprint EVO and simply downloaded QR Droid (a FREE application). Scanning a QR code is as simple as centering the code on the camera cross hairs and clicking to save.

What I love is the link between static ads and digital capabilities. For example, if the QR code contains a link to a URL, you can click through and view that site right from the QR code.

Need directions? An address placed on a QR code will bring up a map and directions. Place a call? Phone numbers on QR codes allow you to place a call directly from a scanned code.

I watch and participate in a ton of webinars, but the latest one I tuned into talked about automating stuff like distributing your YouTube videos to different video sites, and the same with PodCasts and on and on. The one site they discussed that caught my attention was Fiverr.com, “The world’s largest marketplace for small services, starting at $5.”

Then this morning, one of the threads I read posted a number of other sites similar to fiverr, which I’ve listed below.

Each of these were highly recommended, but to be honest, I haven’t used any of them quite yet. I am leaning toward contacting Fiverr first, then if that works, possibly trying some of the others. Which of these would YOU recommend?

Every successful business has its niche -  (a place, employment, status, or activity for which a person or thing is best fit). Marketing materials are carefully written to emphasize a business’s strengths and their competitor’s weaknesses. A great example that comes to mind was one brand of typesetter which was capable of producing point sizes in tenths of an inch (unique to that brand).

Another was capable of zooming horizontally independent of vertical - in one percent increments (great for Rx labels). When the time came to upgrade or renew leases, thousands of existing documents had been produced using their unique parameters. To maintain uniformity, all new bids had to confirm to those same standards – effectively locking that client into their brand. In document imaging, one brand of copier can produce banner advertisements. Another can direct print PDF documents without opening them first. My point? There is a niche unique to your industry. Have you identified your niche, and are you marketing what makes your products and services unique?

The niche doesn’t have to be technical in nature
A niche could be how fast you deliver, the quality of your work, the level of support you provide, your pre-sales advertising venues, and any number of other things – anything that sets you apart from your competition. In web hosting, most niches relate to more bang for the buck – in bandwidth, RAM, disk space, add-ons and so forth.

The Web Hosting Industry
The web hosting industry is fiercely competitive, just as in many other industries. Web hosting continues to be a mystery to most new entrepreneurs though, even as prospects are rapidly becoming more computer and Internet savvy.  My own grandchildren are extremely Internet savvy, but couldn’t tell you the difference between Linux and Windows, or ASP and PHP.  Most prospects understand the need for an online presence, but are lost when it comes to how to select a decent provider.

Branding
In terms of mass appeal, branding is paramount. Here again, an integral piece of branding is your niche.  I can think of a few web hosting providers who own their niche, not financially, but in the mindset of prospects, just as Kleenex and Xerox own their niche.  If I were to ask someone if they’ve heard of your company, would they be like, “Yeah, they’re highly recommended,” or “Never heard of them.”  Getting from Point ‘Unknown” to Point “Highly Recommended” requires more than competing with similar packages, which I see a lot of online. When prospects compare your website against all the other sites they’ve just visited, is there anything that definitively sets you apart?

I’m constantly amazed at how technically advanced my grandchildren have become - I think because of their early exposure to TV and other visual medias. We’ve evolved into a visually rich society – actually a global community. It begins in the early learning and development years of our children. It imprints their thought processes.

Online Video Providers
Enter YouTube and other providers offering video channels, enabling small business to ramp up their marketing venues, giving them the ability to reach global markets, whereas only mega-businesses once ventured. Text is text, and a picture is worth a thousand words, but videos can propel your business to new levels.

Only a few short years ago - television commercials were financially out of the reach for the bulk of small businesses. With the development of high speed broadband networks, TV-like advertising via YouTube suddenly became affordable.

YouTube is a video sharing website - allowing its members to upload, share and comment on an expansive database of videos. While you may be struggling to increase page views to your website, YouTube registers billions of page views monthly. Why? Video sells! It’s RED HOT!

What’s the impact of online video?
I’ve seen studies that projected 3 of 4 adults have watched online videos and on average, nearly 20% do so daily – and just not by themselves. Nearly two-thirds of those shared that experience with someone else or a group. Online video ad spending is approaching $1 Billion annually, if not already there.

Why Use Online Video Marketing?

• They’re practical for businesses wanting to show demonstrations of products or services.
• They’re great for introducing your staff or doing a virtual tour of your facilities.
• They can drive prospects to your website, jumpstarting sales.
• It’s extremely cost effective compared to other advertising venues.

What is everyone watching?
News captures attention across all generations, followed by comedy or humorous videos. Still over 20% view educational videos, and all markets continue to grow exponentially as broadband expands its reach.

Some Tips

• Be Entertaining: To maximize your reach for market penetration, your video must be entertaining and have perceived value to the prospects you’re targeting.
• Be Professional: Presently, over 60% of viewers prefer professionally developed videos versus those developed by amateurs. That gap diminishes with the younger generation, but still holds true.
• Focus on the core product or service you’re featuring: If you’re featuring dedicated servers, save shared hosting for another clip. Spreading your message across multiple platforms distracts your viewers.
• Be Consistent: Branding is important. We all know IBM, HP and Dell, but their marketing campaigns drive home their respective messages with regularity. Consistency is KEY to growing traffic.

My Recommendation
Have some fun. Be creative. Think out of the box. Break out of the direct mail, phone tag day-after-day routine of driving business. Video works! Like every other advertising venue, measure its results, then tweak your presentation and re-measure your results. Practice may not make perfect, but it will improve sales and your bottom line. And that’s where I want to be, right along with you.