Questions to ask prospective web hosting providers
Some basic questions to ask of any prospective web hosting provider
- Managed or Unmanaged Services?
- Contact Information – Contact information and procedures? How easy is it to reach their billing, sales and support departments?
- Competent – Are they knowledgeable? Are they professional? Do they seem genuinely interested in your concerns and requirements?
- Are they a middleman? – Are they a reseller, or does the buck end with them?
- Options – What add-ons/options do they offer? Are control panels, like cPanel or DirectAdmin included? Can they host Linux and Windows platforms?
- Longevity – How long have they been in business? Will their support hours change once school starts? Do they have 24/7/365 phone and ticket support?
- Staff – How many employees do they staff? It’s easy to get overwhelmed when you only have one or two staff to respond to requests or issues.
- Terms of Services and Acceptable Use Policy – Do they have a published TOS/AUP? And does this correspond to marketing material on their home page? An example would be bold marketing ads for unlimited bandwidth when their TOS specifically addresses termination procedures for exceeding allowable use.
Categories: Questions for Providers, Web Hosting
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